🚚 Shipping Policy

Free Worldwide Shipping
We offer free shipping to most countries worldwide, except for the USA and Africa. We work directly with trusted suppliers to ensure that your smart planter pots arrive safely and efficiently.

Shipping Times

• Orders typically ship within 5 to 15 business days.
• In rare cases, shipping may take up to 30 days due to customs or carrier delays.

Tracking
Once your order has been dispatched, you will receive an email with a tracking number to monitor your shipment’s progress.

Customs & Import Fees

• While shipping is free, customs duties and import taxes are not included in the price.
• These fees vary depending on your country’s regulations and are the responsibility of the buyer. Please check with your local customs office if you are unsure about potential charges.

🔄 Return & Refund Policy

No Returns or Exchanges
At this time, we do not accept returns or exchanges due to the policies of our trusted suppliers. We understand this may be inconvenient and are actively working on securing suppliers that offer return options.

Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at support@smartsplants.com with:

• Photos of the item.
• A description of the issue.

We will do our best to resolve the issue and ensure your satisfaction.