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FAQ's
We offer free standard shipping on all our products.
Orders are typically processed and shipped within 5 business days.
Delivery times may vary based on your location, but you can usually expect your order within 9 to 15 business days after shipping
Smart Plant Ivy is an intelligent plant care device equipped with an advanced AI chip that monitors water levels, light exposure, and temperature.
It features 70+ expressive faces and integrates smoothly with smart platforms like Apple HomeKit, Google Home, Amazon Alexa, and the Tuya Smart App
Yes! Ivy works seamlessly with Tuya Smart, Apple HomeKit, Google Home, and Amazon Alexa, giving you full control and monitoring from your phone or voice assistant.
Absolutely! The companion app allows you to adjust Ivy’s settings, choose plant types, customize expressions, display photos, activate sleep mode, and more — all to tailor the experience to your specific plant's needs.
Each Smart Plant Ivy package includes:
1x Ivy unit
1x flower pot
1x USB-C charging cable
2x decorative pebble varieties
No need! Ivy will notify you when your plant needs water and how much.
It automatically absorbs water from its built-in tank. Please note: you should only add water to the reservoir — not directly to the soil.
You can grow nearly any small plant in your Smart Plant Ivy!
While our app officially supports over 40 plant types, Ivy’s AI system intelligently adjusts to care for a wide range of real plants.
Yes, Ivy receives frequent OTA updates to improve performance and introduce new features.
Special seasonal updates (like Halloween or Christmas) also add themed expressions and interactions.
We kindly ask our customers to double-check all order details before purchasing, as we currently do not accept returns.
This policy is due to supplier restrictions, and we appreciate your understanding. If you have any questions before buying, feel free to contact us — we’re happy to help!
At this time, we do not accept returns or exchanges, due to the nature of international shipping and our suppliers’ policies through automated fulfillment systems.
We kindly ask you to double-check all product details before placing your order. If you have any questions before purchasing, feel free to contact us — we’re always happy to help!
Yes! Once you place your order, we’ll process it quickly. You’ll receive your tracking number within a maximum of 2 days, so you can follow your Ivy all the way to your doorstep. . send to your email
TO GET STARTED
To get started with your Ivy Smart Planter, first download the Tuya Smart app or the dedicated Ivy Smart App from the App Store or Google Play. After charging your Ivy using the included USB-C cable, press the power button to turn it on. Make sure Bluetooth and Wi-Fi are enabled on your smartphone, then open the app and follow the instructions to pair Ivy with your phone. Once connected, you can select the type of plant you’ve potted, and the app will tailor care recommendations like watering schedules and light preferences to suit your plant’s needs.
Smart Plants , Smart Care
🌿 Smart Plant Ivy helps your plant thrive using the power of AI and sensors.
After setup, Ivy automatically monitors water levels, light exposure, and temperature to give your plant the best conditions to grow. Through its mobile app, you get instant access to your plant’s needs and health.
💧 Ivy absorbs water on its own from its built-in reservoir and alerts you when it needs a refill. There’s no need to guess — the facial expressions and app notifications tell you everything your plant wants.
📱 Control everything from the app: change settings, set moods, activate sleep mode, and even personalize Ivy with photos and preferences. It's more than a plant assistant — it's a part of your smart home. Ivy keeps evolving. It receives regular OTA software updates, adding new features and even festive expressions during holidays like Halloween and Christmas. The experience keeps growing with your plant.
Ivy isn’t just smart
with over 70 dynamic facial expressions.
Ivy visually communicates your plant’s mood and needs. From happy smiles when conditions are perfect to sleepy eyes at night or worried faces when water is low, Ivy lets you know exactly how your plant feels. These emotional cues make plant care more intuitive, fun, and interactive — like having a little green friend that talks back
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If you need any help ?
We’re Always Here for You
Got a question or need help with Ivy? Our friendly support team is available 24/7 to assist you — anytime, anywhere. Just reach out, and we’ve got you covered.
CONTACT US
Email: Support@smartsplants.com
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